Last updated: 7 July 2026
1. Overview
Vidhya Tex ("we", "us") respects your privacy. This Privacy Policy explains what information we collect when you use our website, place an order, or contact us, and how we use it.
2. Information we collect
- Order details: name, phone number, email, delivery address, and products purchased.
- Account information: if you sign in (e.g. email, profile name) via our authentication provider.
- Payment information: payments are handled by secure third-party gateways (such as Cashfree/PhonePe). We receive payment status and reference IDs, not your full card or UPI credentials.
- Technical data: basic device/browser data and cookies needed to operate the site, cart, and checkout.
3. How we use your information
- Process and deliver your orders.
- Send order confirmations and customer support messages.
- Prevent fraud and maintain website security.
- Improve our products, website, and service quality.
- Comply with legal and tax requirements where applicable.
4. Sharing of information
We do not sell your personal information. We share data only with trusted service providers necessary to operate our store, such as:
- Payment processors (Cashfree, PhonePe, etc.)
- Hosting, database, and messaging providers
- Courier partners for order delivery
These providers process data according to their own privacy policies and applicable regulations.
5. Data retention
We retain order and contact records for as long as needed to fulfil orders, handle returns, maintain accounts, and meet legal/accounting obligations.
6. Your choices
You may request correction of your contact details or ask questions about your data by contacting us using the details below. You may sign out of your account at any time.
7. Security
We use industry-standard security measures including HTTPS, access controls, and secure payment partners. No online system is completely secure; please use strong passwords and protect your account credentials.
8. Related policies
Please also read our Terms & Conditions, Terms of Use, and Shipping & Returns.
9. Contact
For privacy-related questions, contact us: